Cant able to take print out from SAP Business one

[Former Member]

Dear sir/madam,

PLD is not opening. Cannot able to view the Print Preview and also PLD designer. Cannot able to print any documents in SAP business One.

How to solve it. Kindly help.

[former_member583013 · Accepted solution]

It seems that a printer has not been setup on the system you are using Business One.

Please go to Control Panel > Printers and setup a default printer

[Former Member · Accepted solution]

Hi

Thank u for reply.

Printer is connected to the system. Even the Print preview cant be viewed.

It is saying " No Matching Records Found *(RITM)" as Error while viewing Print preview.

[former_member583013 · Accepted solution]

Which document are you trying?

The error is point towards a document template corruption.

Please see SAP Note https://service.sap.com/sap/support/notes/1001878

https://service.sap.com/sap/support/notes/850813

[Former Member · Accepted solution]

hi

None of the documents cant able to take print.

[former_member583013 · Accepted solution]

Please see SAP Note

https://service.sap.com/sap/support/notes/1001878

https://service.sap.com/sap/support/notes/850813

[Former Member · Accepted solution]

hi can i able to get into service market place with sap communities login

[former_member583013 · Accepted solution]

Yes, you should be able to you. Did you try?

[Former Member · Accepted solution]

i tried, but it is not accepting the password.

I saw the notes, how to find those templates as specified in the notes.

Thank you for your help.

[Former Member · Accepted solution]

Hi

You should have an SUser Id to access the SAP SMB Portal. If you dont have one, you can ask for your SAP Administrator in your Company.

Here is the content of Note 1001878 - Template corruption after upgrading database

Summary

Symptom


There are empty templates in the database, which don't contain any fields, but are still shown in the list of templates.

Trying to open such a template displays the following error message: 'No matching records found RITM'.

Upgrading a database that contains such templates might cause various template corruptions, such as:

1. Fields background becomes black
2. Fields positions changes
3. The formulas in Formula fields can change

Other terms


PLD, Print Layout, Template, Field Position, Field Location, Black Background, Formula field, Upgrade, 'No matching records found RITM'


Reason and Prerequisites


Application error


Solution


This issue will be fixed in a patch of 2005 A SP1 version, please refer to the info.txt file on the Service Marketplace to confirm.

Before upgrading the database, run the following query:
           select * 

           from rdoc 

           where doccode not in (select distinct doccode from ritm) 


If the query retrieves any results, please contact your Support Center.


Header Data

  
Release Status: Released for Customer 
Released on: 03.01.2007  06:59:34 
Priority: Correction with high priority 
Category: Program error 
Primary Component: SBO-GEN-PLD Print Layout Designer 

Here is the content of Note 850813 - Records are missing after upgarde

Summary

Symptom

After upgrade it is impossible to use some of the print layouts. An error message is received : "No matching record found in RITM table".

Other terms

Upgrade, Layouts

Reason and Prerequisites

Bug

Solution

This issue will be fixed in a patch, please refer to the info.txt file on the Service market Place to confirm.


Header Data

  
Release Status: Released for Customer 
Released on: 05.07.2005  13:36:17 
Priority: Correction with high priority 
Category: Program error 
Primary Component: SBO-BC-UPG Upgrade