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SBO Mailer - Error with sending email

We have set an alert by sending to email every 1 minute.

When we watch in the Event Viewer of Windows we have the following message:

"The description for Event ID ( 62 ) in Source ( SBOMail ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to mark records success."

Could somebody tell me how to fixed this problem.

Thanks in advance,


Former Member

Hi Chief,

- Is the alert email being sent? And is the alert email being received in the relevant mailbox?

Verify valid email address is defined in the B1 application.

Go to : administration > system initialization > company details > E-mail

- In ALR1 table, check the Status entry.

- Is the alert query valid?

Recommend you check notes 1145537 (fixed 2005A SP01 PL46 & 2007 A PL38) and 1057190.

Kind Regards,

Lilian Lynch

SAP Business One Forums Team

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