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How to display backend Complaints and Activities on ICSS b2b screen

hi

Experts

We are on CRM ICSS B2B 4.0

Please help me in diplaying backend (i.e., created in CRM) Complaints and Activities on ICSS b2b screen.

Currently, we could able to display the complaints and activities created on Web after logging in as b2b contact person. But when we click on the transaction number link, it it not displaying the details.

We need the details to be displayed to change the status of the complaint

Is the TREX mandatory for such scenario?

waiting eagerly for your valuable inputs

regards

venugopalrao

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