Customer Returns

[Former Member]

Dear gurus

While taking customer returns, stock will come into returns and to send this stock to factory or to scrap, we had to transfer this stock to unrestricted stock and then we can able to do deliver.

is there any solution that, while taking material from customer it should come directly to unrestricted stock.

regards

Prasad

[pankaj_singh9 · Accepted solution]

Hi,

Movement Types are determined from Schedule Line Category during Customer Return as "651" (GD ret.del. returns), it will first post stock to Returns Stock (W/o Accounting doc) and then you have to manually transfer stock from Returns to un-restricted using movement type "453" (TP returns to own) then it will generate accounting doc.

If you want stock to be received directly in Un-restricted and generate Accounting Document immediately then use Movement type "653" (GD returns unrestr.). For this assign Movement type "653", in VOV6 for the schedule line category (For e.g. "DN") of Return Sales Order and then try Returns Sales Process. It should work