Work flow for PM notiifcations

[Former Member]

Dear Experts,

I have a requirement of work flow for PM notifications.

I have 1 notification type M1, and when it is created by user 123 a mail should trigger to user ABC, if the notification is created by user 456 it should trigger a mail to user DEF.

Now what is hapening is I have assigned users ABC and DEF who ever creates the notification it goes to both the users. How to filter this in standard SAP workflow available for PM notifications.

Or can the workflow be defined plant wise Ex: if a user from plant 1000 creates a notification a mail should go to user1 in plant 1000 and if a user from plant 1100 creates a notification a mail should go to user1 in plant 1100.

Please guide me on this issue.

Thanks and Regards,

Praveen.

[peter_atkin · Accepted solution]

Praveen,

Personally speaking, I would utilise user-exits for this purpose unless you have permanent Workflow experts on-site.

The reasoning for this is that Workflow is a specialised area and you need experienced people. Whereas ABAP is a common skill and your logic can be changed/amended quite easily.

There are standard function modules for sending messages to your SAP Inbox and/or mail server (email)

PeteA

[Former Member]

hi

Yes, you need to work out with technical team and Basis to meet the work flow requirments..

-ashok

[Former Member]

Hi

If the appropriate system settings have been made, the SAP Business Workflow automatically sends a work item to the person(s) or department(s) responsible and informs them that certain tasks need to be executed. The following tasks and triggering events belong to this process:

Task

Processing of an outstanding maintenance notification without tasks -

Triggering Event

The person responsible is notified when a maintenance notification has been created manually in the system.

Task

Processing of a maintenance notification with outstanding tasks

Triggering Event

The person responsible is notified as soon as the tasks have been created in the notification and the notification has been saved.

Task

Completion of a maintenance notification with completed tasks

Triggering Event

The person responsible is notified as soon as the tasks have been completed in the notification and the notification has been saved

Determination of the Person(s) or Department(s) Responsible

For each of the above tasks, the system notifies the following people or departments in the order listed below:

Notification coordinator

Department responsible (if no coordinator has been specified)

All the people, who are assigned to the task (if neither a coordinator, nor a department has been specified)

-ashok