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bc sets to be activated for service desk in solution manager 7.0

Gurus ,

i referred teh blog ,

Service Desk configuration guide for dummies.

for configuring service desk .

we are susing solution manager 7.0 . but certain BC sets listed in the blogs are pertained to 3.2 version .

some of those BC sets could not be found in solution manager 7.0

could you please guide me on ,

BC sets to be activated for service desk in solution manager 7.0?

what are the uses of activating these BC sets ?

replied

Hi,

refer to following notes.

These BC sets actually carry out some standard setting across your system.

Note 898614 - Solution Manager Service Desk: BC sets

Note 931196 - New text types for Service Desk in SAP Solution Manager

Pls assign pts.

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