problem in assigning number range to support desk messages
we are in the process of configuring service desk in solution manager
so far the following steps were done ,
- implemented note 898614
-Activate Solution Manager Services via SICF
-activated BC sets for service desk
-Fetched SAP components vis DSWP
-Assigned number range for ABA notification via DNO_CUST01
but while assigning the support desk for service messages via ,
SPRO--> SAP Solution Manager --> Basic Settings --> SAP Solution
Manager System --> Service Desk --> Number Ranges for Notifications.
Then press the execute icon ( ) next to Assign number range for Service
when assigning internal number as '01' and external number as '02' and clicking on save button we
get the error as "Enter valid number range interval '
What is the number range you have maintained for ABA notifications?
If that is not '01', it will not accept '01' as the internal number range for your service desk notifications.
Normally, it will be better to retain the default number ranges. It will work perfect.
In my case, the number range for ABA notifications is '03'.
And for service desk notifications, the internal number range is '03' and external number range is '04'.
Hope it helps.