problem in assigning number range to support desk messages

[Former Member]

Gurus ,

we are in the process of configuring service desk in solution manager

7.0 .

so far the following steps were done ,

- implemented note 898614

-Activate Solution Manager Services via SICF

-activated BC sets for service desk

-Fetched SAP components vis DSWP

-Assigned number range for ABA notification via DNO_CUST01

but while assigning the support desk for service messages via ,

SPRO--> SAP Solution Manager --> Basic Settings --> SAP Solution

Manager System --> Service Desk --> Number Ranges for Notifications.

Then press the execute icon ( ) next to Assign number range for Service

Desk Messages.,

when assigning internal number as '01' and external number as '02' and clicking on save button we

get the error as "Enter valid number range interval '

[Former Member · Accepted solution]

Hi Susin,

What is the number range you have maintained for ABA notifications?

If that is not '01', it will not accept '01' as the internal number range for your service desk notifications.

Normally, it will be better to retain the default number ranges. It will work perfect.

In my case, the number range for ABA notifications is '03'.

And for service desk notifications, the internal number range is '03' and external number range is '04'.

Hope it helps.

best regds,

Alagammai.

[Former Member · Accepted solution]

Thanks a lot for your quick response

in the ABA notification i have maintained the internal number range as '01' as suggested by the blog .

could you please explain me the use of thes number ranges for my better understanding .

shal i try by reverting it back to '03' in ABA notification .

it would be of great help if you excplain me the concept of this number range

[Former Member · Accepted solution]

Thanks a lot for your quick response

in the ABA notification i have maintained the internal number range as '01' as suggested by the blog .

could you please explain me the use of thes number ranges for my better understanding .

shal i try by reverting it back to '03' in ABA notification .

it would be of great help if you excplain me the concept of this number range

[Former Member · Accepted solution]

Hi.

Also maintain same no. range at trns. code CRMC_NR_RA_SERVICE.

Regards,

Nikhil

[Former Member · Accepted solution]

Hi Susin,

you may have a look at this to get more information about number ranges

http://help.sap.com/saphelp_nw70/helpdata/EN/2a/fa02fd493111d182b70000e829fbfe/frameset.htm

A number range is a range of numbers which are assigned to objects uniquely.

Such numbers are some kind of identifiers (which may be used to describe obejcts). In your case the ABA / Basis notifications are identified by those unique numbers.

Hope this clarifies things a bit.

/cheers

[Former Member · Accepted solution]

>

> Hi.
> Also maintain same no. range at trns. code CRMC_NR_RA_SERVICE.
> 
> Regards,
> Nikhil

ya i have maintained the number ranges for '03' , '04' and '01'in CRMC_NR_RA_SERVICE..

could you brief me on what is the purpose of doing it ,

[Former Member · Accepted solution]

Hi Susin,

Ya. Pls revert it back to '03' for ABA notifications. Your pbm will be solved.

best regds,

Alagammai.

[Former Member]

Go ro CRM > Transactions> Define no. range --> No. range for service process.

Points for useful reply.

Regards,

Nikhil

[Former Member]

You need to maintain same no. ranges at both the places

1)DNO_NOTIF

2)CRMC_NR_RA_SERVICE

Also mark one of them as internal and external as you wish to. Then assign these to tran. type. Also maintain current no.

In ABA try with 01 and 03.

Regards,

Nikhil

[Former Member]

>

> You need to maintain same no. ranges at both the places 
> 1)DNO_NOTIF
> 2)CRMC_NR_RA_SERVICE
> 
> Also mark one of them as internal and external as you wish to. Then assign these to tran. type. Also maintain current no.
> In ABA try with 01 and 03.
> 
> Regards,
> Nikhil

Thanks nikhi .

i have maintained DNO_NOTIF in TC:DNO_CUST01

but could you please tell where shoud we maintain CRMC_NR_RA_SERVICE .

could you please detail on the steps

[Former Member]

even after maintaining the no range in CRMC_NR_RA_SERVICE. now i get a new problem .

when i double click on the support messages in CRM_DNO_MONITOR , i see an error displaying ,

"For object CRM_SERVIC , number range interval 03 does not exist CRMC_NR_RA_SERVICE"

but i have maintained them in CRMC_NR_RA_SERVICE