Home Page configuration in ICWC

[deepali_agarwal]

Hi,

We are implementing CRM 2007 Interaction Center scenario.

I have a workcenter for Home Page (workcenter SRV-HOME) in the Interaction Center. The Home page has these blocks (My open tasks, Appointments, Create, Reports, Workflow etc). My question is how can I get data populated in these blocks? (eg: list of Tasks under my Open tasks)

I'm creating tasks through Service Orders and tasks with Open status should appear here. But they are not! Am I missing any configuration?

Thanks,

[Former Member]

Who is the responsible agent on your task? do you have that BP assigned to the document?

[deepali_agarwal]

Yes, I'm logged in as IC Agent and I'm also the Employee Responsible on Service Order. I'm creating task with 'Open' status.

Still I'm not able to see them on Home Page

[deepali_agarwal]

I can conclude that IC Agent role does not support Home Page.

So I'm closing this thread.

Thanks,