on 10-07-2008 12:15 AM
Hi experts,
I deleted a user from the Admin-Setup-General-User menu. At the time, a license was still allocated to this user. Now when I want to reallocate this license, it is no longer available and the user is no longer listed in the license administration window. How can I unallocate the liccense from the deleted user? Thanks.
Allen
Try this
Symptom
When trying to allocate licenses to users, the number of licenses
available is less than the (number of total - number of licenses already
assigned).
(Menu Path: Administration -> License -> License Administration)
Other terms
license allocation, licenses available, license administration, SAP
Business One, missing, less.
Reason and Prerequisites
Consulting
Solution
A user with a license allocated to her/him has been deleted from the
system without deallocating the license first, or a company with users
assigned has been deleted without deallocating the licenses first.
Each time a license is allocated/deallocated an entry is generated in an
xml file "B1Upf.xml"
(Path: C:\Program Files\SAP\SAP Business One ServerTools\License\
B1Upf.xml).
If a user/database is deleted without previous deallocation of a license
that entry is not removed from the file thus taking up a license space.
To resolve the issue follow these steps:
1. Close all SAP Business One clients.
2. Make a copy of the file (C:\Program Files\SAP\SAP Business One
ServerTools\License\B1Upf.xml) and save it with a different name or in a
different folder.
3. Delete the original file.
4. Stop/Start the license server.
5. Connect to SAP Business One and assign the licenses (Administration
-> License -> License Administration). You will need to reassign
licenses for all your users.
Regards,
Karl
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Hi, Gordon and Karl,
I think the user deletion is a serious SAP bug, it should not allow us to delete a user with license allocated !!! Evenly after deleting a user, but the user is not actually deleted, we still can see it under the data table.
I'll try the 5 steps then. Thanks u 2.
Best regards
Edited by: Allen Tsao on Oct 7, 2008 6:35 AM
Under B1 service suite manager, you can stop your license server and restart it.
Thanks,
Gordon
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