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Deleted User License

Former Member
0 Kudos

Hi experts,

I deleted a user from the Admin-Setup-General-User menu. At the time, a license was still allocated to this user. Now when I want to reallocate this license, it is no longer available and the user is no longer listed in the license administration window. How can I unallocate the liccense from the deleted user? Thanks.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Allen

Try this

Symptom

When trying to allocate licenses to users, the number of licenses

available is less than the (number of total - number of licenses already

assigned).

(Menu Path: Administration -> License -> License Administration)

Other terms

license allocation, licenses available, license administration, SAP

Business One, missing, less.

Reason and Prerequisites

Consulting

Solution

A user with a license allocated to her/him has been deleted from the

system without deallocating the license first, or a company with users

assigned has been deleted without deallocating the licenses first.

Each time a license is allocated/deallocated an entry is generated in an

xml file "B1Upf.xml"

(Path: C:\Program Files\SAP\SAP Business One ServerTools\License\

B1Upf.xml).

If a user/database is deleted without previous deallocation of a license

that entry is not removed from the file thus taking up a license space.

To resolve the issue follow these steps:

1. Close all SAP Business One clients.

2. Make a copy of the file (C:\Program Files\SAP\SAP Business One

ServerTools\License\B1Upf.xml) and save it with a different name or in a

different folder.

3. Delete the original file.

4. Stop/Start the license server.

5. Connect to SAP Business One and assign the licenses (Administration

-> License -> License Administration). You will need to reassign

licenses for all your users.

Regards,

Karl

Former Member
0 Kudos

Hi Karl,

Looks like this is directly from a SAP note, but maybe you could help to clarify step 4. What does it mean to "stop/start the license server"?

Former Member
0 Kudos

Allen,

Taken directly from a note. There are a lot of useful notes although I know the search can be difficult. Gordon is exactly right as normal.

Hope this helps,

Karl

Former Member
0 Kudos

Hi, Gordon and Karl,

I think the user deletion is a serious SAP bug, it should not allow us to delete a user with license allocated !!! Evenly after deleting a user, but the user is not actually deleted, we still can see it under the data table.

I'll try the 5 steps then. Thanks u 2.

Best regards

Edited by: Allen Tsao on Oct 7, 2008 6:35 AM

Former Member
0 Kudos

It is definitely not a perfect design of software function. However it might not be a bug per se. If the user deleted is in a non-active databse, I suggest you to query the OUSR table to undelete that particular user.

Thanks,

Gordon

Answers (1)

Answers (1)

Former Member
0 Kudos

Under B1 service suite manager, you can stop your license server and restart it.

Thanks,

Gordon