Returns and subsequent FOC delivery

[former_member670009]

Hi All

I hav a scenario where i will be creating Return order and subsequent PGR

now the company decides to replace the material for the return quantity

the process will be

Return Order(RE)>>Delivery(LR)>>Free of charge delivery(FD)>> PGI

when i complete the process,the return order status will be BEING PROCESSED

Please suggest any settings to to make status complete

regards

[Former Member]

Hi,

The process will be as follows:

1. Create a return sales order with reference to the original invoice.

2. Create the returns delivery with reference to the return sales order.

3. Do the post goods receipt (PGR) for the return delivery.

After this your company does not want to issue credit memo to the customer but instead wants to issue a replacement for the returned goods. So in this case because the credit memo is not created, the system will alweays keep the status of the return order as in process.

Solution:

1. Create a subsequent free of charge delivery order. In transaction code VA01 create a new sales order with order type as "KN" with reference to the return sales order.

2. Create the delivery for the above order.

3. Do the post goods issue (PGI) for the above delivery.

Here no invoice will be generated as it is a replacement only & the order will have no value.

At this stage be sure, however, that the sales document you are using as a reference (return sales order), is no longer valid due to this new free-of-charge delivery sales order, has its line items rejected. Should they not be rejected, it is possible that the return can accidentally create a credit memo.

So you need to assign a reson for rejection to the return sales order item for:

1. Closing the return sales order. The status will now be chnaged to Complete. As you are not going to give credit for the return, you need to close the return sales order otherwise, it may allow creating the credit memo.

Hope this clarifies your doubt.

With best regards,

Allabaqsh G. Patil.

[former_member670009]

Hi Patil

Thanks for the reply

I am following the same process sames as explained by you but still the status is being processed

[former_member670009]

closed the thread

[Former Member]

Hi

this is something Return cum replacement procedure which require to follow the procedure as follows:

VA01 for Return order

VL01n PGR

VF01 Credit Memo

QA01 for quality inspection of that material

VA01 with referance to Return order

VL01N-LT03-LT12-VT01-VT02-PGI-VF01

thanks

Mahesh

[Former Member]

What about the billing.

Are u supposed to create credit memos for the return orders to complete the process.

Regards,

Gauravjit