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Activity Clipboard - Unlink Items Configuration

Hi Deepa (and Nat),

As my colleague John Burton mentions, it is possible for agents to remove any items that should not be saved as part of the Interaction Record. Based on such configuration, when the End button is pressed, a dialog box containing a list of items from the Interaction Record Activity Clipboard is presented to the user.

Configuration Checklist to Unlink Items from Activity Clipboard:


*Define u2018SHOW_LINK_DIALOGu2019 parameter

*Define u2018PARAMPROFILEu2019 profile

*Assign 'SHOW_LINK_DIALOG' parameter with value u2018Xu2019 to profile u2018PARAMPROFILEu2019

*Assign u2018PARAMPROFILEu2019 profile to u2018PARAMETERSu2019 functional profile for desired IC business role

Take care,


Former Member
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