Gross profit showing -5200%
Customer issued AR credit memo - but order and invoice number # noted on the
credit memo, when you look at the sales analysis it shows a GP of
the gross profit is set up ok... this is a service invoice with no Traget
documents attached to it.
Gross profit is set up: base price origin "item cost"
I did a restore to the BP and this did not fix the issue, they do several
credit memo's and have never had an issue, they would just like an
answer as to why this one is off
Kerstin Pauquet replied
may I point out SAP note number [752031|https://service.sap.com/sap/support/notes/752031] where it is explicitly stated that the restore functionality should only be used according to direct instruction from SAP support.
Service-type invoices do not have a base price & hence are excluded from GP calculation. Hence, if a service was invoiced as an item & this item did not have a base price, the GP should show 100%. If this item however has an item cost & was sold for less, then the GP will be negative.
My recommendation would be to check the details of the GP report & determine which row causes this GP. Then work backwards & determine where the base price comes from.
You might find helpful info about troubleshooting Gross Profit issues in these EES:
[Gross Profit - Part I|http://service.sap.com/~sapidb/011000358700000324142008E.zip] - how does it work?
[Gross Profit - Part II |http://service.sap.com/~sapidb/011000358700000326172008E.zip]- troubleshooting GP
All the best,