Problem with batchNumber Allocated in Sales Order
Today we have seen a strange problem for one of our customers.
In fact, here is the problem:
My customer does a sales order normally like this:
- Item1 1500 unit --> No Batchnumber allocated
- Item2 3000 unit --> BatchNumber "AA" allocated for 3000 unit
Some days later, they change the sale order like that:
- Item2 4500 unit --> BatchNumber "AA" allocated for 4500 unit
The same day, the customer does the invoice for the 4500 unit of Item2
But the problem: when I go in the "Batchnumbers transactions reports" I see that:
- OR 1 --> Allocated 3000
- OR 1 --> Allocated 4500
- IN 2 --> Qty -4500 and Allocated -4500
So 3000 units of Item2 stay allocated in a sales order which is closed.
That is a problem to allocated this batchNumber in an other sales order.
Can you help me about this? How I can canceled the allocation?