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Problem with batchNumber Allocated in Sales Order

Hello,

Today we have seen a strange problem for one of our customers.

In fact, here is the problem:

My customer does a sales order normally like this:

Customer1

- Item1 1500 unit --> No Batchnumber allocated

- Item2 3000 unit --> BatchNumber "AA" allocated for 3000 unit

Some days later, they change the sale order like that:

Customer1

- Item2 4500 unit --> BatchNumber "AA" allocated for 4500 unit

The same day, the customer does the invoice for the 4500 unit of Item2

But the problem: when I go in the "Batchnumbers transactions reports" I see that:

- OR 1 --> Allocated 3000

- OR 1 --> Allocated 4500

- IN 2 --> Qty -4500 and Allocated -4500

So 3000 units of Item2 stay allocated in a sales order which is closed.

That is a problem to allocated this batchNumber in an other sales order.

Can you help me about this? How I can canceled the allocation?

Thank you.

best Regards

Séverine

Former Member

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