Cannot log into Visual Administrator

[Former Member]

Cannot open Visual Administrator. Getting the following error:

#1.5#C000AC10DC0C00040000000101060478000458959CAB8F18#1223299508703#com.sap.engine.services.adminadapter.gui.tasks.LoginTask##com.sap.engine.services.adminadapter.gui.tasks.LoginTask#######Thread[Thread-47,6,main]##0#0#Error#1#/System/Server/VisualAdministrationTool#Java###Error while trying to login to bsedev.border-states.com: Authentication failed.

[EXCEPTION]

#1#com.sap.engine.services.security.exceptions.BaseLoginException: Authentication failed.

at java.lang.Throwable.<init>(Throwable.java:194)

at java.lang.Exception.<init>(Exception.java:41)

at java.security.GeneralSecurityException.<init>(GeneralSecurityException.java:43)

at javax.security.auth.login.LoginException.<init>(LoginException.java:53)

at com.sap.engine.services.security.exceptions.BaseLoginException.<init>(BaseLoginException.java:113)

at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:172)

at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:172)

at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:72)

at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)

at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:320)

at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:198)

at com.sap.engine.services.rmi_p4.server.P4SessionProcessor.request(P4SessionProcessor.java:129)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: javax.security.auth.login.LoginException: javax.security.auth.callback.UnsupportedCallbackException: com.sap.engine.services.security.exceptions.BaseUnsupportedCallbackException: <Localization failed: ResourceBundle='com.sap.engine.services.security.exceptions.SecurityResourceBundle', ID='Handler com.sap.engine.services.adminadapter.gui.tasks.LoginTask@1a3aa2c does not support callback com.sap.engine.services.security.remote.login.SerializableGetterCallback@8990e4', Arguments: []> : Can't find resource for bundle java.util.PropertyResourceBundle, key Handler com.sap.engine.services.adminadapter.gui.tasks.LoginTask@1a3aa2c does not support callback com.sap.engine.services.security.remote.login.SerializableGetterCallback@8990e4

at com.sap.engine.services.security.remoteimpl.login.RemoteCallbackHandlerImpl.handle(RemoteCallbackHandlerImpl.java:92)

at com.sap.engine.services.security.remoteimpl.login.RemoteCallbackHandlerImpl_Skel.dispatch(RemoteCallbackHandlerImpl_Skel.java:63)

at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:320)

at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:198)

at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:636)

at java.lang.Thread.run(Unknown Source)

at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:167)

... 11 more

-

---

predecessor system -

---

com.sap.engine.services.security.exceptions.BaseLoginException: Authentication failed.

at java.lang.Throwable.<init>(Throwable.java:194)

at java.lang.Exception.<init>(Exception.java:41)

at java.security.GeneralSecurityException.<init>(GeneralSecurityException.java:43)

at javax.security.auth.login.LoginException.<init>(LoginException.java:53)

at com.sap.engine.services.security.exceptions.BaseLoginException.<init>(BaseLoginException.java:113)

at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:172)

at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:172)

at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:72)

at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)

at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:320)

at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:198)

at com.sap.engine.services.rmi_p4.server.P4SessionProcessor.request(P4SessionProcessor.java:129)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

Caused by: javax.security.auth.login.LoginException: javax.security.auth.callback.UnsupportedCallbackException: com.sap.engine.services.security.exceptions.BaseUnsupportedCallbackException: <Localization failed: ResourceBundle='com.sap.engine.services.security.exceptions.SecurityResourceBundle', ID='Handler com.sap.engine.services.adminadapter.gui.tasks.LoginTask@1a3aa2c does not support callback com.sap.engine.services.security.remote.login.SerializableGetterCallback@8990e4', Arguments: []> : Can't find resource for bundle java.util.PropertyResourceBundle, key Handler com.sap.engine.services.adminadapter.gui.tasks.LoginTask@1a3aa2c does not support callback com.sap.engine.services.security.remote.login.SerializableGetterCallback@8990e4

at com.sap.engine.services.security.remoteimpl.login.RemoteCallbackHandlerImpl.handle(RemoteCallbackHandlerImpl.java:92)

at com.sap.engine.services.security.remoteimpl.login.RemoteCallbackHandlerImpl_Skel.dispatch(RemoteCallbackHandlerImpl_Skel.java:63)

at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:320)

at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:198)

at com.sap.engine.services.rmi_p4.DispatchImpl.run(DispatchImpl.java:636)

at java.lang.Thread.run(Unknown Source)

at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:167)

... 11 more

The administrator password is the same in the secure store of config tool as it is the J2EE password.

Has anyone seen this before? We need to log into Visual Admin to make some changes.

Thanks,

Dale Dingmann

[Former Member · Accepted solution]

This is a JAVA only system.

To answer your questions, yes I've checked the administrator user and it is not locked. Also, I've entered the password into the secure store of the config tool.

[Former Member · Accepted solution]

Hello Dale,

Check the condition described in SAP Note 957355 - Cannot Login to Visual Administrator

Check for the setting described in the note, through Configtool, and proceed accordingly.

Hope this will help

Regards

Dhiraj

[Former Member]

The SAP Note worked for me.

[debasissahoo]

From the log it clearly looks like some authentication problem.

Are you on ABAP+JAVA system?

- check if J2ee_admin user is locked or not. You can check in SU01 if locked, unlock it.

- I hope you've maintained j2ee_admin in the field "admin/password/<SID>" of configtool secure area.

hope this helps,

Debasis.