Order reason in returns

[Former Member]

Hi all,

I am doing returns order, when i tried to enter order reason in the overview or header it is getting gryed out. It is not letting me to enter any reason.

thanks in advance

Sri

[Former Member · Accepted solution]

Hi

why don't u create ur own order reason so that sytem can allow u to do so by using t.code OVSV/SM31.

Thanks

Mahesh

[Former Member · Accepted solution]

Hi Mahesh,

I have created my own order reasons and assigned them to combination of Sales organisation and Order types. My problem is i could see them in the drop down list in the sales order which is getting greyed out.

Thanks

Sri

[Former Member · Accepted solution]

Hi,

I guess there might be a screen variant created for this return process and this variant might be created in such a way that the mentioned field is Un-editable.

Do check & let me know.

Hrishi

[Former Member]

Hi all,

Thanks a lot for your replies. I have solved it. I am sorry i did't mention earlier, i am working on Indsutry Solution. Here we have some extra tab pages along with normal tab pages in sales order. In one of those tab pages we have to enter the order reason, so it will flow into normal tab pages automatically. Once again i am sorry for not giving you proper information. I dont have a forum for the IS to post this.

Thank you for your time

Thanks & Regards

Sri

[Lakshmipathi]

Dear Sri

Be it normal order or return order, the said field will be in editable mode only. If it is in grey mode, some user exit would have been applied. Check with your ABAPer.

thanks

G. Lakshmipathi

[former_member204513]

Dear Sri,

Are you using standard document type or you own document type.

If you are using your own document type please check the incompletetion procedure assignment to that order in VOV8 transaction.

Make sure that Order reason field is maintaining in the incompletion procedure.

Other wise assign standard incompletion procedure 14 - Credti memeo to the return order.

I hope this will help you,

Regards,

Murali.

[Former Member]

Hi Murali,

This is consignment return, we have copied the standard and incompletion procedure is 14 for sales doc type.

Thanks

Sri