Re ; reference Customer

[Former Member]

Hi,

Could any one explain the need of reference customer in CRm and which scenario we use it. Please let me know the use of t code CRMC_BUPA_CONSUM .

Regards,

Sathish Prahu.R

[Former Member · Accepted solution]

Hi Sathish

We use the Consumer Reference Business partner within the Webclient Call Centre context.

Specifically when a new Customer is created via the Webclient the Reference BP is used as a "Template" for the new customer.

The Reference BP must exist first before using transaction CRMC_BUPA_CONSUM. What then happens on the Webclient customer create is values such as BP Type & Role, Sales Area Data, etc are assigned to the new BP.

Hope this helps

Regards

Arden