how to configure results for business transactions?
I need to configure results for business transactions in CRM. I checked that we have some (probably default) results configured in customizing in this path:
spro->img->transactions-settings for activities->activity->general->industry specific fields->maintain selection list for result.
However, when I create a bussiness transaction, the dropdown "result" is not active and it is not possible to select anything from it.
Could you please advice if there is something I should configure so that we can use the results?
Dipesh Date replied
You can configure result as per u r requirement for u r Activity pls follow the path below:
Spro-Img-Transaction-Setting for Activities-Define Activity reasons-Define Code groups and Codes for catalog.
Here use catalog A2 for result and A1 for Reasons create new code group and in u r Code group define codes in codes give result value as per u r requirement.
Hope it'll help u.