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Agent Inbox search


My question is related to Agent Inbox search. I understand that as standard, the inbox search works on Header level of the documents like Service Order. Our requirement is to search the Inbox by product/item no. which is Item level of a Service Order and display result list accordingly.

Another requirement is to search the inbox by 'Reason code' of service order (General, Complaint, Suggestion, etc)

How can this be done?

Helpful replies would be suitably rewarded.


Former Member

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