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Delete SC by buyer , No email is sent to requestor

Former Member
0 Kudos

Hi,

We use SRM 5.0. We have 2 issues whenever Buyer deletes the cart at the time of Completion.

1. No Email is send to requestor to notify that the SC has been deleted.

2. Deleted SC is not showing up in Requestors Delete SC check status screen.

I appreciate, if somebody could let me know, is there any sap notes or any config to correct this behaviour.

Thanks

Krish

Accepted Solutions (0)

Answers (2)

Answers (2)

khan_voyalpadusman
Active Contributor
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is the mail set-up working correctly in your system ?

has the requestor got correct e-mail address maintained?

do you see any entries in the transaction 'SOST'? There should be an entry here with the completion mail ...

former_member183819
Active Contributor
0 Kudos

Hi

This workflow notify users (workflow initiators, approvers, reviewers) in certain application scenarios

about the processing of application objects in the approval process:

u2022 WS10400026 - SCSendMail

Notify about rejection, approval, changing or deletion of shopping carts.

Triggered standard task: TS10407929 SCMAILSEND

CHECK THE CONFIGURATION IN spro

SAP BUSINESS WORKFLOW

DEFINE RECIPIENT NOTIFICATION

Approve sc

DELETION OF APPLICATION OBJECT

BR

Muthu

Former Member
0 Kudos

Hi,

I checked my config where I don't see a option which says "deletion of object'. The current setting what we have for Approve SC scenario is Approver, Initiator of the wrokflow & Reviewer.

Thanks

Krish

former_member183819
Active Contributor
0 Kudos

Hello Krish,

Just select Approver shopping cart -approver -display.

now you may get 4 check boxes like

rejection of application object

Approval of application object

Changes to Application Object

Deletion of Application object

Please let me know if you did see this config or write to my business id.

regards

Muthu

Former Member
0 Kudos

Once you have done the Config. Setting. Check this link and implement the SAP note for wrong text message after SC deletion.

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