IBase component field cannot be modified anymore in ticket after SP16
I have a customer that is not happy about the fact that the Service Desk IBase component cannot be changed in tickets after installing SP16.
Also see: Service Desk - Change IBase component
However, what we don't understand is why in ONE of the tickets we have created this field is editable.
Do you think that this may be a bug? Or perhaps we did something different with this one ticket?
Thanks in advance for any help you can give us.