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IBase component field cannot be modified anymore in ticket after SP16

Hi all,

I have a customer that is not happy about the fact that the Service Desk IBase component cannot be changed in tickets after installing SP16.

Also see: Service Desk - Change IBase component

However, what we don't understand is why in ONE of the tickets we have created this field is editable.

Do you think that this may be a bug? Or perhaps we did something different with this one ticket?

Thanks in advance for any help you can give us.



Former Member
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