Support Project

[Former Member]

Hai Experts,

1.How Portal is used by the Support Consultant (SD) to resolve the tickets

2.How Naming Conversion is used by the Support Consultant (SD)

Please explain me in detail

Regards

Geetha

[Former Member]

Hi Geetha,

There is seperate tools is used in Support project and for that each consulatant gets Service ID and own passpword.However whwnever tickets are raised by End user, he/she sends to Power user then P.User locate the tickets to concer consultant by their Service4 ID. Tichet info is first send thru mail and simultaniously sent thru support tools.

Consultan has to resolve the tickets as per Severity level and SLA ,once he/she resolved the issue and by the same time able to run that cycle properly on Production server then Consultant has to close the ticket on Supporting tools.

thanks

Mahesh