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Notify Step does noe send Email


I have workflow with notify step which is not generating any emails.

Here is the configuration

I have 2 uesrs created in User table "A" and "B" with Admin role and with their respective email addresses

In the workflow.

Start --> notify --> process --> Stop.

Properties of Start step.

Check out - Yes , Timeout - 1 d

notification - owner, User A, User B, Launcher

Next step - Launcer, Split jon - Anyone

NotiFy step properties

To - user A, User B, Launcher, Admin

Subject - test, Body -Test

I have made entry in the mds.ini as

Mail which works for other repositories.

The workflow is executed when records are imported.

It is not generating any emails. I do now know what is wrong. This has been discussed before. But It will be great help if you could give me your inputs.



Former Member
Former Member replied

Hi Meera,

When uisng the Notify step in MDM Workflows the Email is always send from the owner to th eother users.

- In your case the other users are also having the Admin role.

This may not be the exact cause of the problem,but just try creating two new roles and try assigning theses two users to these new roles and mention their User email id for each.

- After making the changes in the MDS.ini file you need to restart the MDM server.

- If your workflow is working fine on record creation and the owrkfloe is correctly saved in the MDM Client the the notify step should also work correctly.

Kindly refer the below link in relation to email notification through workflows:

E-Mail Notification using MDM Workflow- Sample Scenario

Workflow Notification

MDM Workflow - Email log

How to send mail notification using MDM workflow

Hope It Helped

Thanks & Regards

Simona Pinto

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