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installing crystal reports 9 for the first time

Hi,

I am trying to install Crystal Reports 9 for the first time. We just received a package with 4 envelopes including Crystal Reports 9 Advanced, Standard, Professional, and Developer. Each envelope also includes Crystal Enterprise Report Appliation Server which I don't think I need (or I'm not sure). I have read a little bit on how I can go online to the SAP Service Marketplace and request license keys. I have not requested a permanent license key yet. I believe that I can install Crystal with a temporary key and then input the permanent key later. What I have done is insert the installation CD for Crystal Reports 9 Developer and then input the product key code found on the back of the Crystal Enterprise Report Application Server CD cover that was packaged with the Crystal Reports 9 Developer CD. However I get a message saying that the product key code is not valid or has expired. There is no product key code on the cover for the Crystal Reports 9 Developer CD but there is one on the Crystal Enterprise Report Application Server CD cover so that is why I input it.

Why is this key code expired? Please note that I am installing on a test PC before I install on the PC of the user who will be using Crystal for work purposes. Therefore I wanted to just install with a temporary key if there is such a thing at this time.

thanks

JW

Former Member
replied

Hi Josh,

As you said there is no temp. key available on SAP support portal, you may have to use the perment key to activate the product.

The key which you get from SAP portal is a permanent key and I don't think you will have problem while installing on real system with the same key code.

Thanks,

Sastry

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