installing crystal reports 9 for the first time

[Former Member]

Hi,

I am trying to install Crystal Reports 9 for the first time. We just received a package with 4 envelopes including Crystal Reports 9 Advanced, Standard, Professional, and Developer. Each envelope also includes Crystal Enterprise Report Appliation Server which I don't think I need (or I'm not sure). I have read a little bit on how I can go online to the SAP Service Marketplace and request license keys. I have not requested a permanent license key yet. I believe that I can install Crystal with a temporary key and then input the permanent key later. What I have done is insert the installation CD for Crystal Reports 9 Developer and then input the product key code found on the back of the Crystal Enterprise Report Application Server CD cover that was packaged with the Crystal Reports 9 Developer CD. However I get a message saying that the product key code is not valid or has expired. There is no product key code on the cover for the Crystal Reports 9 Developer CD but there is one on the Crystal Enterprise Report Application Server CD cover so that is why I input it.

Why is this key code expired? Please note that I am installing on a test PC before I install on the PC of the user who will be using Crystal for work purposes. Therefore I wanted to just install with a temporary key if there is such a thing at this time.

thanks

JW

[Former Member · Accepted solution]

Hi..

The key which you are using is for Enterprise version and it is not for Designer.

As instructed, request for permanent key from SAP Support Market Place to activate your product.

Thanks,

Sastry

[Former Member · Accepted solution]

Thanks for the reply. We have actually purchased 3 licenses for Crystal Reports 9.0 Developer. First I would like to install on a test machine before I install on the PCs of the real users. I was thinking of using a temporary license key for this test PC but I see that the download from the SAP Support Portal does not include Crystal Reports 9 temporary license keys.

If I request a license key via "Request License Key" will it be a permanent key and if I put it on a test PC 1st; can I then transfer it to the PC of a real user? During the "Request license key" process, I assume I can input whatever I want in "System Name" but it would be a different System Name for each of the computers that I have a license for?

Thanks,

JW

[Former Member · Accepted solution]

Hi Josh,

If you want to do testing you can use the trial versions which can be downloaded from here :

[http://www.businessobjects.com/product/freetrials.asp]

For more info regarding license :

[http://www.businessobjects.com/product/catalog/crystalreports/licensing.asp] Or [https://websmp106.sap-ag.de/licensekey]

Regards,

Shweta

[Former Member · Accepted solution]

Hi Josh,

As you said there is no temp. key available on SAP support portal, you may have to use the perment key to activate the product.

The key which you get from SAP portal is a permanent key and I don't think you will have problem while installing on real system with the same key code.

Thanks,

Sastry

[Former Member]

Hi Josh,

I would like to add few things with above suggestion

For a new key code :

Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key .

If your existing Key code does not work :

You need create a customer message [https://websmp107.sap-ag.de/message] using component XX-SER-LIKEY-BOJ .

Hope this helps,

Regards,

Shweta