on 10-03-2008 8:17 PM
please help me. does tickets are issued by end user or core team members to support consultant. what tool they use to track this tickets.
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In General Tickets are Raised by End Users. But, It Depends Organization / Company. In Some Cases Core Team will Raise the Tickets.
There is No Specific Tool to Track Tickets, as we told it Depends on Company / Implementer
Ticket generally issued by the end use but some time it can be created by core team member
to track the ticket every company use diff software it is not one specific software
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