please correct me if i were wrong. after implementation if there is problem or error in handling transations in MM, does a end user raise a ticket or does a support team analyse the problem and raise ticket. does end user inform the trouble through outlook.
It depends on the client infrastructure, most of the Big Clients will have a issue tracking system, thru which user can directly raise a ticket or helpdesk can raise a ticket and assign to support team for resolution.
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