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Crystal Reports install problem with DLL


When I try to install Crystal Reports 2008 there was an error message:

Error 1904. Module C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cr_report.dll failed to register. HRESULT -2147024769. Contact your support personnel.

I downloaded and ran Dependency Walker which highlighted three issues. The first was a missing MSJAVA.dll which I downlaoded and installed. There are now two remaining dependency issues:

Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.

Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

These relate to LIBOCAHELPERW-4-0.DLL and MPR.DLL.

Please can someone help as this problem seems to stop me being able to upload Crystal Reports to BOXI.

Thank you,


Former Member
Former Member replied

I ran into the same problem but with a different version of CR.

If your circumstance is the same as mine then its the Windows system that is not properly installing and registering the new DLL files from CR. You could try to manually register each and every file mentioned in the error messages but that's not fixing the original problem.

You need to register the Windows' dll file called "ATL.DLL". I type that in capital letters because it might look like different characters in lowercase when using certain fonts. This file isn't doing its job which results in all of those 1904 error messages.

Go to "c:\windows\system32". Run this command "regsvr atl.dll". Don't need to reboot. Just try installing after that.

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