Hi Sanjiv,
The choice of a suitable vendor for implementing a CRM package in your company would primarily depend on the extent of functionality that you would want to deploy. Additionally the cost of implementation would also play a vital role.
Siebel CRM has a modular implementation approach. Depending upon your business needs you can implement any of the three functionalities of sales, service and marketing.
mySAP CRM has all the three functionalities embedded in one, you can customize the feature as per your requirement.
Siebel CRM is well acknowledged for its user friendly GUI.
In response to the GUI parameter, mySAP CRM has come up with portal view. The portal provides the user with the easy to use and navigate screens.
mySAP CRM has an upper hand when it comes to coupling of transactional data with operational CRM. If you have a SAP R/3 in place and you want a big name for your CRM system then, mySAP CRM is the best choice.
Being a product of the same family, mySAP CRM gels well with all the other modules of SAP R/3.
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Most of the Enterprise in the world run SAP. To maintain the Customer interaction between the Enterprise and Customer, SAP has a new product in market.
SAP CRM offers easier integration when we have SAP already running in the place.
So i would recommend you go for SAP CRM 2007, which got very good feedback by the customers.
Hope this answer your question!!!
Thanks and Regards,
Pavan Kumar Gali.
Edited by: Pavan Kumar Gali on Oct 3, 2008 6:12 PM
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