Activities are not created during campaign execution

[Former Member]

Hi ,

Activities are not generated as result of Campaign execution .

Target Group and channel is alerady assingned to the campaign .

status in segments tab of campaign is " Job ended with out any errors leading to " .

Could any one suggest what else need to be maintained to automatically create activity against all target group customers during campaign execution .

Thanks & Regards,

Rahul D

[Former Member]

Hi Rahul,

You need to do the below setting in the configuration to create the activities automatically for target group during the campaign execution

Path: SPRO -> IMG -> CRM -> Marketing planning and campaign management -> Campaign Execution -> Define communication medium

Select the communication medium which you are selecting in the channels tab of campaign

Go to communication method and transaction types and assign the communication method and Activity type which you want to create during the execution

Hope it helps

Regards,

Madhu

[Former Member]

Madhu ,

Thanks for your reply .Could you please tell me how to find the activities generated for the target group .

Thanks & Regards,

Rahul D

[Former Member]

Hi Rahul,

Besides Assigning Transaction type of u r activity to Communication medium, u need to do one more step i.e. create Templates for transaction follow steps below.

Open u r Transaction Activity->Mintain Activity->Extras-> Template Create.(for u r Transaction type)

Maintain u r activity then save the Transaction and note down the Transaction number(ID).

In Marketing Campaign in Channel tab Assign u r communication type and Target goup etc, in same tab below enter the data of u r Transaction Template field (Commn. Medium, Trn Type,In Transaction Id enter the transaction number which u have noted down)

execute the campaign.

Hope it'll help u.

Thanks,

Dipesh.

[Former Member]

Hi Rahul,

to find the activities generated for the target group,you need to go to CRMD_ORDER and in the locator search,search by the transcation type and you can give the dates if reqd.

you will see a list of activities that have been created.

In the activity in the relationship tab you will find your campaign,so you can be sure it is created from that campign.

Regards

Itty