How to Post Customer Return in Materials Management ?

[Former Member]

Dear Experts,

I want to know the cycle of excisable customer return material.

How the Goods receipt will be posted with excise duties and further processing in materials management.

Also please mention the integration points with Sales and destribution.

Thanks in Advance.

[pankaj_singh9 · Accepted solution]

Hi,

The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.

Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.

It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.

Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.

Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.

The standard item category used by returns is REN.

Process Flow: -

1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document

2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)

3. VF01 - Create Credit Memo w.r.t. Delivery Document

4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.