key code is not valid or expired.

[Former Member]

Hi All

Problem: Upgrade from Crystal Reports XI Release 1 to Crystal Reports XI Release 2?

Cannot use Release 1 Product Code when installing Release 2 Redistributable File on client workstations.

.net 2005

Error msg: key code is not valid or expired.

Upgrade on development environment u2013 done with out any error.

Any clues.

[Former Member · Accepted solution]

Hi,

I am pretty sure that the runtime file is not appropriate because in many case this error comes when wrong runtime file is used.

The correct runtime file is [this|http://resources.businessobjects.com/support/additional_downloads/runtime.asp#06].

Download the one according to the service pack.

Hope that helps

Regards,

Amit

[Former Member · Accepted solution]

sorry I was using the wrong runtime file now application is running fine on server.

Amit thanks for your help.

[Former Member]

one more point -

Runtime installation needs the correct key code of CR so you need to provide the same key code as you have used on development machine.

Open the Crystal report designer on at development machine

Go to help and about.

copy the key code and paste it in the runtime installation.

Hope that works!!

Regards,

Amit

[Former Member]

thanks for fast reply.

will check both suggestions.