Survey Parameter XML for http(s)

[former_member238728]

Hello Gurus an Experts,

I try to send a survey via attachment of an email. I would like to use http, but I don´t get the sendfile in the survey suite when I try to download a presentation format (It works for bsp).

I´ve read the sap-note 836945 for generating urls and I made it work for bsp. The problem here is, that the customer needs a system access to store the survey.

It would be much better to do this via http(s) but when I try to change the xml parameters for http(s) I don´t know what to fill in for connectorID (additional conector of external cat-server). Then I get an alert "connector . . . not(yet) defined.

It would be great if someone could help me.

Fabian

[Former Member]

HI Fabian,

I am also trying to figure out the same.

But what I could find is there is some configuration reuired for Internal CAT Server (JTS ) .

The details of your Internal CAT server is available in Survey Suite itself under Survey Repository-Extras-Administrate CAT Server. Click on JTS or LOCAL.But no idea where to get connector ID.

Do let me know if get a solution to get the connector ID.

Regards

Arup

[Former Member]

We got stuck at the same point in our CRM4 system. BSP surveys work great internally, but I can't figure out how to do externally...Let me know if you find out anything on the ConnectorID.

[gregorw]

Hi Mike,

I've now opened an OSS Message (300900/2009) where I ask SAP to provide an example HTTP Parameter file which works with the internal CAT Server and how this scenario can be set up.

Best regards

Gregor

[Former Member]

Hi Gregor,

Request you to update us if you get any reply from SAP.

Regds...

Arup

[gregorw]

Hi Fabian,

what's the problem not using the BSP? I've using that successful since 4 years. You can find a description in my Blogs:

• [Create, run and analyze an E-Mail Campaign with a Survey (Part 1)|https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/4057] [original link is broken] [original link is broken] [original link is broken];

• [Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0|https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/2644] [original link is broken] [original link is broken] [original link is broken];

Best regards

Gregor

[Former Member]

Hi Gregor!,

I followed the instructions of your wiki page:

Survey processing without opening a connection to the CRM Backend from the Internet

I have generate the survey in html and I have sent it to an e-mail address, but when I receive the e-mail, I answer the questions and sometimes the system is hung, and other times I get the e-mail but does not update the results in CRM

Do you have any idea what happens?

Thanks and regards

Alicia

[gregorw]

Hi Alicia,

do you use only the Mail functionality or have you implemented the function that will create create a mail from the post parameters on a Web Server? If you use the Mail functionality I think you should open a OSS Message, because this is a standard functionality.

Best regards

Gregor

[Former Member]

Hi Gregor,

I don`t know what you mean when you say if I have implemented the function that will create a mail from the post parameters on a Web Server, this is the first time working with this. Therefore, if this is not on your blog I did not.

Please, could you explain me a bit of that?

Anyway, I'm going to open a OSS message.

Thanks a lot

Regards

Alicia

[gregorw]

Hi Alicia,

when you look at my Wiki entry, you will see that there is a last part missing. I mean that. Please keep us updated with the progress you make with OSS.

Best regards

Gregor

[Former Member]

Hi!!,

I opened an OSS message (307268/2009) I will keep you informed of response.

Now I face the same problem as you. I'm trying to set up the http(s) scenario and I´m talking with basis team to set up the conector but, could somebody tell me what I have to fill in Action and Access URL?.

The note 836945 says that I have to insert in Action https://sss:ppp/yyy/SAPSVY?cmd=svyResult and in Access URL with https://sss:ppp/yyy/SAPSVY?cmd=svyPresGet but I don´t know how to adapt it to our system. What I have to insert in cmd=svyPresGet and cmd=svyResult.

Thank you very much

Regards

Alicia

[gregorw]

Hi Alicia,

I've got an answer to my OSS Message and they pointed me to this Pages in the CRM 5.0 Documentation: [XML Parameters|http://help.sap.com/saphelp_crm50/helpdata/en/e2/5756cb769ae745aa2f5ca5ff95d63c/frameset.htm] and [url Usage|http://help.sap.com/saphelp_crm50/helpdata/en/bb/dc4c46cae59d45a07569cb29f7b08f/frameset.htm]. The [url Usage|http://help.sap.com/saphelp_crm50/helpdata/en/bb/dc4c46cae59d45a07569cb29f7b08f/frameset.htm] is interesting because of the last sentences:

"Here, the survey results are first sent to a Survey Mailer. In this case, the Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up the administrator at the customer."

So I think the solution I've posted on the SCN Wiki: [Survey processing without opening a connection to the CRM Backend from the Internet |https://wiki.sdn.sap.com/wiki/x/ioAQB] is the way to go. I've now also added an PHP Script Example Code which shows how to the POST parameters can be extracted sent via E-Mail on the Server and not on the client side.

I hope that helps.

Best regards

Gregor

[Former Member]

Thanks for the help Gregor

I don't understand why SAP continues to keep us so in the dark about Connector ID though. We would prefer to send an email with a link to the survey which contains the Tracking ID#.

This works great via our Intranet...all we want to know is how to do the same thing via the internet. SAP makes me feel like their surveys are basically a shareware program - They've had the same Caution at the bottom of the XML Parameters help page for CRM4, 5, 6 and now 7 too:

Currently, it is only possible to use XML parameters for sending surveys and receiving results as a project-based function. If you want to implement this function, contact your SAP consultant for further information.

I will review your Wiki for the email option once we get to that point in our ongoing CRM6 installation. Thanks for all your help again!

[Former Member]

Hi Gregor,

I've got an answer to my OSS Message. At the beggining they told me the same thing as Mike " it is currently only possible to use XML parameters for sending surveys and receiving results as a project-based.... ", but later they say to check if Callback to PAI is hit when I submit the survey.

In my Callback to PAI I have CRM_MKTCA_SURVEY_MKT_PAI (the standar funtion) but my survey is in test Application. And now I have two questions.

I have to write some code in the function?

Can I insert this funtion in other application, not in marketing?

Thank you very much

Regards

Alicia

[gregorw]

Hi Alicia,

can you please descibe us exactly what your requirement is, and what's the current status of implementation.

Best regards

Gregor

[former_member379844]

Hi Mike,

We have been facing the same issue for the http scenario and you have mentioned that "Currently, it is only possible to use XML parameters for sending surveys and receiving results as a project-based function."

Could you please elaborate what this project- based function means? It would be extremely helpful if you could answer this as we have been trying it for months now without any result for the http scenario.

Regards,

Ananya

[Former Member]

Hi fabian,

I have the same problem, i am searching for solutions, I create a message SOS in SAP.

if get a solution I will let you know

Regards,

Adriana