Incorrect Display of Account View
In our project, we have created two business roles for ex. Power User and Sales Rep.
While we are trying to open an Account through Opportunity/Activity search result list, we are getting incorrect view of the Account in Power User Role and the Correct View of the Account in Sales Rep Role.
- Login and choose Sales Rep Role->Sales -> Opportunity Search->Select Account from result list->Account View (BP_HEAD) - Correct View
- Login and choose Power User Role -> Sales -> Opportunity Search->Select Account from result list->Account View (BPFS_HEAD) - Incorrect View
We would request all you gurus to kindly let us know why this is happening and what should be checked to resolve this issue.
Xavier De Hairs replied
Sorry, I didn't read carefully.
Your problem is related to customizing. For your business role, you should check in customizing of navigation bar profile, Define Generic OP Mapping. Please look for the entry with object type BP_ACCOUNT and object action DISPLAY. Ensure that the target id used in your 2 business roles is the same and it will work as you want !