Geographic Information System (GIS) functions in SAP CRM 2007
I am currently working on a SAP CRM 2007 implementation project that consists in replacing an old customer service application.
Currently this application is managing service technicians' territories with embedded GIS functions (it relies on latitude and longitude data to assign the closest technicians to a service order).
I would like to know if SAP CRM 2007 is covering the following:
- GIS functions;
- Ability to assign a technician based on this;
- Ability to visually see the map and draw technician territory changes on it;
- Ability to optimize technician route (mileage).
I cannot find insights about this in the SAP Help.
So, where can I find some details / documentation about this?
A third party tool would be necessary and also its integration to SAP CRM?
Thanks for your help.