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Approval Preview

Hello,

We have implemented N-step approval in SRM 4.0. When an approver changes a shopping cart during approval step, the shopping cart goes back to requestor to accept changes. At this point the workflow is "In Process", and the shopping cart is in status "Awaiting approval".

The approval preview of the shopping cart is showing "Approved by Financial Approval". There is no other step showing the task of the requestor having to accept changes. If the workflow is not completed, the approval preview should not show that it is approved. Our users are getting confused.

Anyone out there able to assist with this?

Regards

Rene

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