Credit memo not saving

[Former Member]

Hi all,

I have a customer who is trying to save a couple credit memo and when she clicks on execute it highlights the quantity field and doesn't save. The credit memo is working for other invoices in the same area. The customer is using SAP B1 2005 Pl 45. Any suggestions would be appreciated. Thanks!

Jeff Haldeman

Support One

[former_member187989]

Tick mark G/L account in form settings of credit memo for

both row & table formats & Check G/L account is assigned to the item if not apply g/l account in accounting tab of item group/Warehouse.

Jeyakanthan

[Former Member]

Hi Jeff,

Does the item require a serial number to be input?

[Former Member]

Hi Jeff,

Plese check the quantity on hand for those items quantities are hilighed in the CR. They might be inventory issue. No negative on hand allowed.

Thanks,

Gordon

[former_member583013]

Gordon,

Believing it is AR Credit Memo we are talking about it increases the quantity on stock and not reduce..

Suda

[former_member583013]

Jeff Haldeman

Is there any errors that you see? Or what is the message you get?

[Former Member]

No, there are no errors that appear it just flashes like it going to execute and then highlights one cell in the quantity column.

[former_member583013]

Is it only on one CM for one particular customer. Can you check if the BP is put on Hold or set as Inactive?

[Former Member]

There are other invoices that were by the same business partner that were created successfully. It is on all the computers not just one.

[former_member583013]

Jeff,

Really hard to Say....Could be something to do with the Item. If this is an Item Invoice and Credit Memo..can you check if the Item is on Hold...