ESS Open Enrollment Error message
I am coming to you because I cannot figure out why we are getting this particular error message when an employee is doing open enrollment.
When an employee goes into ESS and tries to do an open enrollment for their medical/savings/insurance plans, the following error message occurred.
No entry for period parameter 30 / payroll year / payroll period
This is not happening for all of the employees within this payroll area. Just some....but enough to make it a good portion of our employee population.
I have looked at the period parameters/calendar and modifiers etc. to see if the period was set up and could find nothing wrong. We do have the period set up and the calendar goes out to 2010.
I would really appreciate help on this issue since open enrollment begins very soon for us!