avoid authentication from satellte system in creating message to sollman
i had configured solution manager and i had done with all the basic configuration in spro.
i had even connected and tested a message to service desk in solman from satellite system it works but i have two question regarding this scenerio
1) when i am trying to raise ticket from satellite system to solman it is asking for the solman authentication . how to aviod this ?
2) in order to display the reported by field in transaction is it mandatory that satellite system user should present in solman.
> 1) when i am trying to raise ticket from satellite system to solman it is asking for the solman authentication . how to aviod this ?
Anand: Ideally u should not be prompted for the solman authentication......This happened because the RFC destination in the satelite system is not maintained properly.... Basically this destination should have a valid user-id and password.. This userid belongs to the solman system...So this problem basically suggests that either there is no valid user-id and password mentioned or user mentioned is locked... please ask BASIS guys to fix it... The name of the RFC destination is mentioned in table BCOS_CUST of the satellite system....
> 2) in order to display the reported by field in transaction is it mandatory that satellite system user should present in solman.
Anand: Its not mandatory that the satellite system user should also be present in Solman... Only BP needs to configured for the user.. The identification tab for the BP should be appropiately maintained...
Only then the reported by will be appropiately filled in after he\she raises a support msg from satellite...
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