Service Desk: Open a support message in change mode by default

[Former Member]

Hello,

Is there a way to open a support message in modification mode by default? It always open in display mode and most of the time, we need it in change mode.

Thanks,

François

[Former Member · Accepted solution]

Hi François,

in transaction crmd_order choose the menu Extras -> Settings. On the tab "General" you can select in which mode you would like to open a message.

Best regards,

Torsten

[Former Member · Accepted solution]

Thank you for your answer Torsten,

This works for change request but not for support message.

François

[Former Member]

Hi François,

this is a general parameter. Maybe you just need to close your sessions and perform a new logon to the system.

Best regards,

Torsten

[Former Member]

I've talked to a Sol. Man. consultant, it seems not possible to do. I close the thread.