How to configure the Approver email in Access Enforcer 5.2

[Former Member]

Hallo Experts ,

WE have implmented AE5.2 in our system.

The AE is working fine . But the email which the approvers receive is not in a good format. The mail does not have any subject & text. It only has a link which directs to the request which is pending for approval

Can you suggest / let me know how can I confgure the email.

Regards,

Shailesh

[Former Member · Accepted solution]

Thanks for your replies. But what I am looking at is configuring the email which the approver receives. This mail notifies approver about the new request which is pending for his approval.

I could not find this email in the STAGE configuration area.

[Former Member · Accepted solution]

HEllo Shailesh,

Open any existing stage in change mode and there you will see "Notification Configuration", which has four TABS, each for:

Approval.

Rejected.

Escalation.

NEXT APPROVER..

The first or the last one is what may help you. But you need to try with both of the same.

Regards,

Hersh.

[Former Member · Accepted solution]

Hi Hersh ,

I have tried these tabs. But these tabs send notifications to User Requestor , Other Approver , Manager.

I would like to configure the mail which is sent to approver.

As of now the approver receives a mail once the request is submitted. This mail contains only a link ( which leads to AE web page) & no subject & text in the body.

Edited by: Shailesh Deshpande on Oct 1, 2008 8:35 AM

[koehntopp · Accepted solution]

Use the Next Approver tab of the first stage. This is what will be used (although strangely named)

Frank.

[Former Member · Accepted solution]

Helo Shailesh,

Becomes confusing at times!!

Config> Workflow> Email Reminder--> Submission.

You can use this path for achieving the same.

Regards,

Hersh

Edited by: HERSH GUPTA on Oct 1, 2008 2:57 PM

[Former Member · Accepted solution]

Thanks Frank. It works ! Really a strange name though.

One more questions..Can I configure the mail which is sent to user after auto provisioning.

e.g. Standard mail text is

Userid:

Password

SID

I want to add some more information in this mail like IP address of the system , Client , etc. Is there a way I can do this ?

[koehntopp · Accepted solution]

Unfortunately you can't.

That would be an enhancement request.

Frank.

[Former Member]

Hi Shailesh,

For every mail, you can have your custome settingd for the text you want to send and this all is there when you create a STAGE.

Also, you might chosse there whom to send the mail and to whom not to send.

Regards,

Hersh.

[koehntopp]

Shailesh,

you need to go to the stage settings of the Approver step and define the emails there. Have a look at the config guide if you need more detail.

Frank.