RDC, Crystal XI R2, Parameter Dialog is Blank

[ido_millet]

When running a report through my RDC, XI R2 application, under Windows Server 2003, a user is getting the infamous "Enter Values" dialog (rendered via Internet Explorer) but the dialog itself it totally blank.

I checked and Scripting is enabled in IE.

Any idea what could be causing this behavior?

Thanks,

ido

[former_member183750 · Accepted solution]

Sounds like either a permissions issue, or a missing folder.

Specifically, look for the folder:

c:\program files\business objects\common\3.5\crystalreportviewers115\prompting

and all the prompting directory subfolders.

If the above checks out, I'd bet on permissions being the issue. Download Process Monitor from here;

http://www.microsoft.com/technet/sysinternals/Utilities/SysinternalsSuite.mspx

and look for any "access denied" messages once you have obtained a log of what's going on when you run the app.

Ludek

[ido_millet · Accepted solution]

Hi Ludek,

Many thanks for the quick response.

It turns out that a reboot of the machine cleared the problem.

Thanks,

- Ido