CRM 3.0 Upgrade Documentation
Our client is looking at upgrading from CRM 3.0 to most likely CRM 5.0 or CRM 2007.
I've search on SAP Service Marketplace but only CRM 4.0 and onward appears to be referenced there. Any idea of where I can source an upgrade path document for CRM 3.0 to CRM 5.0, etc
Stephen Johannes replied
You should download the upgrade master guide for CRM 2005(CRM 5.0) at http://service.sap.com/crm-inst. There are plenty of references to CRM 3.0 in the guide.
In general principle the CRM 3.0 to CRM 5.0 upgrade should be a pure technical upgrade provided you are only using SAP GUI based applications and do not run mobile sales, e-commerce, early PCUI, or other non SAP GUI based application. If you run non-SAP GUI based applications in your CRM 3.0 environment, then you will have a lot more work to do than a technical upgrade with a functional validation.
Once you get to CRM 5.0 then you can then technically upgrade your system to CRM 2007.