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Availability Auto Reaction don't send Alert email

Hi all,

this is my landscape:

1. Solution Manager SP15 where I configured the CEN and where I registered the CSMREG user for availability monitor.

2. Two satellite systems (ECC 6.0 and R3 enterprise) where I have installed the CCMSPING AGENT.

Then I configured the Availability Monitor in RZ21 of my Solution Manager. After that I found the 2 satellite systems in the Alert Monitor under Availability and Performance Overview Monitor and the Alert work correctly.

Now I would like to send an alert email when a satellite system is down.

So I created a new method Z_CCMS_ALERT_MAIL as copy of CCMS_OnAlert_Email and I assigned manually the new method to Availability_SysPercent_ABAP MTE class in RZ20 transaction as described in SAP note 543414.

Then I shutdown manually a satellite system to generate the alert.

In the alert monitor - Availability and Performance Overview Monitor of Solution Manager the Availability_SysPercent_ABAP MTE class became red but the system does not send alert email automatically.

If I open the alert view and start manually the auto-reaction method for the node the alert email is sent successfully.

What is the problem?? How can I do it in automatically???

Thanks in advanced


Former Member
Former Member replied

You can install CCMSPING agent on any system in landscape, but u need to configure with central system.

Solution for u'r problem - ccmsping availability monitoring tree is considered as local tree element and you can not use central auto reaction method to send emails.

Check scot configuration in client 000(default domain, email id) rather than in productive central system.

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