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Add-on not showing on Pending Add-ons list

Hi all,

I am trying to install Outlook integration add-on on a database and have successfully installed and tested it for the super user and have allocated add-on licenses and rights to for users requiring the add-on. However on the other users the add-on does not install automatically even though I have set the add-on to run automatically in the add-on administration. The add-on's also do not show up in the pending add-ons list for other users. What could be the problem?

Regards,

Anthony Njagi

Former Member
replied

Hi,

I suggest to delete the addon installation file in this following folder in the user's PC's folder:

C:\Program Files\SAP\SAP Business One.

if it is not success yet, run this folder : %temp% in the user PC and delete the folder SM_OBS_DLL.

Then try to relogin the SAP B1 application in the user

Rgds,

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