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creating support message field reported by doesn't fill

Hi colleagues,

When I create a support message field reported by doesn't fill automatically.

I think that I've completed all required steps in order these fields were filled automatically. Fields sold-to party and support team are filled automatically, they work ok.

The steps that I've checked:

- The support message is created successfully from satellite message(SID=DES_01). The user which creates this message is zprueba5 exists with profiles: SAP_ALL, SAP_NEW at the satellite system.

-In the solution manager system(SID=SMG), transaction ib52 for the satellite system is filled with partners: employee responsible, sold-to party and system administrator.

- In the solution manager system(SID=SMG), zprueba5 exists with profiles: SAP_ALL, SAP_NEW.

- Transaction bp, zprueba5 user contains BP roles: Business Partner, Employee, Bill-To Party, Financial Services and at the tab "Identification":

External BP Number: SMG 010 ZPRUEBA5

ID Type Description Identification number

CRM001 External System Identifier DES_01 0020281686 100 ZPRUEBA5

CRM001 External System Identifier SMG 0020276689 010 ZPRUEBA5

So, In the solution manager system(SID=SMG), crm_dno_monitor transaction when I open the support message just created from satellite system, I have an error because reported by field isn't filled.

Please could you help me?

Thanks and Regards

Raul Aguilar

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