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Fernando Spalla

Hi,

I install crystal reports 11 R2 with service pack 4 in windows vista, and when the operating system init always crystal report try to install something. The message is "wait while windows configuring crystal report R2, and then the command promt "c:\program files\bussines object\j2k....\java.exe. It's a loop and only exit with "cancel button two o tree times "

Thank you

Former Member
Former Member replied

Please note that this issue might occur if the software is not installed properly in the system.

I would suggest you to try the following suggestions:

1) Uninstall CR XI R2 from the system manually.

You can refer the article as a reference for uninstalling the crystal product manually.

http://support.businessobjects.com/library/kbase/articles/c2017464.asp

2) Restart the computer.

3) Login as the u201CAdministratoru201D of the system. Turn off the spywares.

4) Then, uninstall CR 11.5 Follow the instructions given in the above article to manually uninstall CR 11.5

4) Now, reinstall Crystal Reports XI R2. Please ensure you have turned off the spy wares before installing CR XI R2.

Thanks,

Sastry

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