phone support

[Former Member]

Hi All,

Where do i get phone support for Business objects?

Thanks,

Dan

[Former Member · Accepted solution]

Hi Dan,

Go to [http://service.sap.com]

In that go to SAP Support Portal ->Help & support tab ->Report a Product Error

You would have to supply Customer number and User ID and it would allow you to create a case (incident).

You can also call on our CIC numbers if you face any issues and they would be able assist you in creating an Incident.

Americas : 1 866 8907686 (toll-free)

support.bosapamerica@ sap.com (Remove the space)

APJ: 1800 613459 (toll-free)

support.bosapasia@ sap.com

EMEA: 08081012181 (toll-free)

support.bosapemea@ sap.com

Hope that helps!!

Regards,

Shweta

[Former Member · Accepted solution]

Thanks Shweta.

Do you have any idea about the agreement?

Dan

[Former Member · Accepted solution]

Hi Dan,

I dont have any idea about that.

Check this out hope that helps.

[https://www.sdn.sap.com/irj/sdn/businessobjects-support]

Regards,

Shweta

[Former Member · Accepted solution]

Thanks Shweta

[former_member208657 · Accepted solution]

The above information is not accurate. You can only log a case on the Service Marketplace if you have an existing support contract for an Enterprise level product.

Single cases can be purchased here http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryI....