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SAP GUI 710 Disappears

Good Morning Forum Members,

We have had several reports from users indicating that their SAP GUI session disappears unexpectedly while viewing data output from a query. Following are some details:

1. The queries were all different. Some were custom and some were delivered standard from SAP.

2. We are using SAP GUI 710 (File Version 7100.1.6.1038, Build 962015, Patch level 6)

3. The operating system is Windows XP Professional, Version 2002, Service Pack 2

4. No error message was displayed, and no trace log entries were generated.

5. The problem is very intermittent, and we have not been able to reproduce the problem in our support center.

6. The users' computers are fairly new and all have adequate memory installed. Few if any other applications were being run at the time of the problem.

I realize this is not a very well defined problem. We are mainly looking to see if others out in the user community have had similar experiences, and to see if we can somehow reliably reproduce the problem in our support center so that we might be able to troubleshoot or submit an OSS message.

Thank you!

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