Dispute Management update for payments
We have set up Dispute management, and this will update the status of dispute with AR. I have issues in the update of Paid amounts, for a disputed case.
When I post any payments received against Dispute case in full, and use F-28 for posting, the amount is updated in "Manually cleared" column and not "Paid" column of Dispute case.
I have verified and found that if we post any Partial Payment using F-28, the "Paid" column is updated and if we use any Residual posting using F-28, it updates "Manually Cleared".
As this is confusing, and we are not able to know the real amounts paid, is there a way to check if the amounts paid (fully or residual) be updated in "Paid" column and not "Manually Cleared" column.
Thanks in advance for your help.