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CR XI-R2 Service Pack Upgrade Question

I have Crystal Reports XI-R2 Version: and just tried to install service pack 4 incremental. The service pack would not install and came back with an error saying that "service pack 2 was not installed"

I could not find a History.txt file in my C:\ProgramFiles\BusinessObjects directory to see if there were any upgrades or hotfixes applied to this computer. So I assume that I do not have any service packs installed.

My question is, do you have to install every service pack leading up to the current one?

Former Member
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