CR XI-R2 Service Pack Upgrade Question

[Former Member]

I have Crystal Reports XI-R2 Version: 11.5.7.636 and just tried to install service pack 4 incremental. The service pack would not install and came back with an error saying that "service pack 2 was not installed"

I could not find a History.txt file in my C:\ProgramFiles\BusinessObjects directory to see if there were any upgrades or hotfixes applied to this computer. So I assume that I do not have any service packs installed.

My question is, do you have to install every service pack leading up to the current one?

[Former Member]

Hello Levi,

you can install a ready version of CR XI R2 with SP2.

SP3 and SP4 are incremental based on SP2.

All further questions are hopefully answered on this [page|http://resources.businessobjects.com/support/additional_downloads/service_packs/crxir2.asp].

Further technical questions about Crystal Reports are handled in a different dedicated [Crystal Reports Design|; forum.

Best regards

Falk

[Former Member]

I went to the link and will download the Crystal with service pack 2 that comes with it. I guess the one I have on my computer is older and didn't come packaged with service pack 2.

I bet after I download and install that, I will be able to apply the service packs and we will be back in business.

The file is about 1.06GB so it may be awhile.

[Former Member]

Yep, that worked for me I installed the XI-R2 with SP 2 and then ran the upgrade to Service pack 4 and everything is up to date now. Thanks,

This should be a sticky on this forum because no one can figure out the concept of updating the Crystal Reports Software.