ICSS B2B

Hi

Experts!

Our business requirement is as follows:

A Service Provider for a company should be able to view and change status of the Complaints and General Activities registered in his geographical area and later can assign a Service Technician to the customer.

(The Complaints registered in their Call center which in turn integrated through Mobile Infrastructure to the respective Service Provider)

They are on CRM 4.0 with backend R/3

suggest us how to go about it

regards

venugopalrao